COVID-19 SHIPPING UPDATE (10/2/2021):
Due to increased carrier delays, transit times & packages experiencing customs clearance issues related to the pandemic, we are temporarily suspending shipments to countries outside the United States. We understand this is an inconvenience to our international customers, and we will resume international shipping as soon as we can ensure that your packages will arrive to you safely and intact.
If you are in Canada and would like to purchase our products, you may purchase our products through our partner Essential Day Spa in Vancouver. They are a verified reseller of our brand and have been a valued partner for over 15 years.
Retail Domestic (United States)
Shipping charges will be calculated at time of checkout. Please note that we do not accept orders over the phone. Domestic Retail orders are shipped USPS Priority Mail with Delivery Confirmation or you may choose the economy shipping option for packages weighing under 16 ounces, which is USPS First Class Package Delivery. This service is less-expensive, but First Class Package service does not include delivery confirmation/tracking or insurance in the unlikely event that your package gets lost or damaged by USPS in transit. Average order processing time is 3-5 business days. Shipping drop off days are on Wednesdays & Fridays only. Shipping charges are based on package weight and zone and are automatically added to your order at time of checkout. All weights for packages are rounded up to the nearest pound in accordance with USPS shipping policies.
Perfume Shipping Guidelines
Orders that contain perfumes must ship via first class ground delivery. Due to hazmat regulations, perfumes cannot ship via USPS Priority Mail. If you choose priority mail for an order containing a perfume, we will automatically change your shipping method to First Class Ground at time of shipment. If your order exceeds the 16oz weight limit for First Class Ground delivery, we will split-ship your order into multiple boxes to keep the weight under 16oz. Perfumes may only ship to addresses within the United States at this time.
Retail (International) We are currently NOT shipping to countries outside the USA.
International orders will ship by USPS Priority Mail International to most non-US destinations. Actual shipping charges will be calculated at time of checkout based on package weight and shipping zone. Please note that we can only ship to the address provided by you during the checkout process. Please make sure that the "Ship To" address is correct before submitting your order. We cannot change the shipping address once your order has been placed. Please email our Customer Service department with any questions prior to placing your order. Not all shipping services are available to all countries.
Note: Pure Skin Formulations cannot be held responsible for international packages that are lost in transit or delayed, damaged or seized by foreign customs officials. It is the responsibility of the customer to pay any import/customs fees due in order to receive their package. Pure Skin Formulations is not responsible for any financial or physical loss incurred by customers who choose to import our products.
All wholesale orders will ship via USPS Priority Mail or UPS Ground. Please select the shipping option of your choice at time of checkout. For orders under $50.00 USD or if you choose UPS Ground as your courier, our shopping cart will calculate your shipping charge based on weight, zone, and declared value. Please note that wholesale orders can be shipped to US addresses only. Retail coupons & discount codes may not be applied Wholesale orders. We offer special incentives to our wholesale clients, please sign up for our email list for special promotions & pricing that you can pass on to your clientele!
After your order has been placed, you will receive an automated email confirmation from psfskincare.com with a summary of your order. If you do not receive your shipping confirmation, please check your SPAM filter or folder, as the confirmation may have been incorrectly identified by your email service as SPAM. Or, you may track the progress of your order on our website by logging into your account & clicking on "View Order Status". You may then view the updated status of your order and track your package via our website.
Out of Stock Items
While we make every attempt to have all of our products in stock at all times, there may be the occasional instance where the demand for an item exceeds the supply, or if raw ingredients are on backorder from our suppliers. This may result in a lag in the manufacturing process, thus causing an item to be temporarily out of stock.
Bottles, jars and labels may vary from website photos due to supply chain availability from our packaging suppliers. Ingredient lists, product weight and fill volume will not differ from our standard packaging.
Your satisfaction is of the utmost importance to us. We offer a 30 day return policy for all regularly priced retail skincare products purchased from www.psfskincare.com. Try them out for a month, and if for some reason you should not be satisfied, you may return the item for either a refund of the item price (minus coupons or discounts), or store credit. Shipping charges paid by customer are non-refundable. Some exclusions may apply. NO REFUNDS ON CLEARANCE ITEMS or FRAGRANCES. Please try a sample of our fragrances before purchasing a full size bottle.
To return an item please follow these easy steps:
1. Sign in using the MY ACCOUNT link at top of page.
2. Click on COMPLETED ORDERS.
3. Choose your order #
4. Click on RETURN ITEM(S)
5. Complete & submit the online form to submit your return request
Send your returns to:
Pure Skin Formulations
1018 N. Canal St.
Pittsburgh, PA 15215
Shipping charges for returned items are the responsibility of the customer. Damages from shipping must be reported within 48 hours of receipt. We will gladly refund any shipping costs if the return is a result of our error. Wholesale/PSFpro™ orders may not be returned unless reason for return is our error and/or product failure. Pure Skin Formulations, LLC is solely responsible for making final determination as to the condition, quality, and performance of all products. All returned items are destroyed. All returns are accepted on a per-case basis and at the discretion of Pure Skin Formulations, LLC.
Order Cancellation Policy
Your order begins processing immediately after you click Submit on the "Confirm and Submit" page. Once an order has been placed, your order cannot be changed or canceled, as orders are instantly electronically processed & scheduled for shipping. Please review your order carefully & make sure that it is correct before submitting your order for shipping. If you have changed your mind about the order and have decided that you do not want the product, you can return any unwanted items in accordance with our return policy above.
Secure Online Ordering
Pure Skin Formulations provides the highest level of secure online ordering. All credit/debit card and personal information is encrypted, transferred and processed on our secure server. As soon as your transaction is complete, all information is immediately deleted from the server. Therefore, we can process your payment without ever seeing or having access to this information. This is done as a safety feature for you, the buyer.
Online Wholesale Orders
Wholesale account holders may shop online using your wholesale login credentials. Please log in using your email and Password. Please note that retail coupon codes may not be applied to wholesale orders. Wholesale orders which have retail coupon codes applied to them will be declined. If you are interested in selling Pure Skin Formulations® products in your salon, day spa, physician's office or store, please contact us by email and we will be happy to set you up with a wholesale account. Once your business information has been verified, your account will become activated and you may place your first order.
If you have a coupon code, it must be entered into the coupon code field on the SHOPPING CART page during the checkout process. Please note that once your order has been submitted, we cannot apply a coupon or discount on your behalf after the fact. Please check to make sure that your order is correct & that your discount has been applied before you confirm your order. Retail coupons & discount codes may not be applied to PSFpro/PSF Wholesale orders. Wholesale orders which are placed using retail coupon codes will be Declined & your purchase price refunded.
Types of Membership:
This is our general customer category. You do not need to be an esthetician or cosmetologist to purchase Pure Skin Formulations® products for your personal use.
Are you interested in finding out how you can offer Pure Skin Formulations ® products to customers in your salon or day spa? If you own a salon, day spa, shop or boutique, we will be happy to create a wholesale account for you. Email us with a request for a Wholesale Account. Once we process your request, you can easily shop online and receive wholesale pricing plus volume discounts on our retail line of products.
DISCLAIMER: The statements enclosed herein have not been evaluated by the Food and Drug Administration. The products and information mentioned on this site are not intended to diagnose, treat, cure, or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your treating doctor or skin care professional. Pure Skin Formulations, LLC does not dispense medical advice, prescribe, or diagnose illness. We provide individual skin care regimens and products that allow the body to rebuild and heal itself. The views expressed by Pure Skin Formulations, LLC are not intended to be a substitute for conventional medical care. If you have a persistent medical or skin condition, please see your physician of choice. Please note that product packaging may vary slightly from the photographs depicted on our website. We are currently in the process of upgrading our packaging. Although your item may look different, the product formula has not been changed.